Account deletion
You can delete your Macondo account at any time, from the app or by writing to us.
From the app
Open Settings → Privacy and security → Delete account and confirm. Your account is deactivated immediately and you receive a confirmation email. For 30 days you can cancel the request: sign in to the app and choose “Reactivate”.
If you no longer have the app
Write to this address from the email associated with your account, asking for the account to be deleted.
Deleting only some of your data
You can delete part of your data without deleting your account. In the app you can do it like this:
- Modules: in “Settings” → “Modules”, turn the module off and choose “Turn off and delete”. Your personal data in that module is deleted and can no longer be recovered, even if you turn the module back on; the retention periods are the ones shown below. What is shared in the family group stays, and so do the copies already sent to others in chat.
- Cycle: in “Cycle settings”, under “Your data”, choose “Delete all data”. Cycles, diary and cycle reminders are deleted right away and permanently.
- Single items: messages, reminders, recipes and workouts can be deleted one by one, from the item itself in the app.
If you no longer have the app, write to us from the email linked to your account and say which data you want deleted:
What is deleted
When you ask for deletion, your account is deactivated immediately and your other sessions are closed. For 30 days you can reactivate it by signing in to the app; after the 30 days the data is permanently deleted or made anonymous, as described below. What you shared with others, for example in a family group or in a chat, may remain with them.
What is kept and for how long
From the privacy notice (version 2026-11-10):
- Account data: for the duration of the relationship. When you ask for deletion, your account
is deactivated immediately and for 30 days you can cancel the request by signing in to the
app and choosing "Reactivate". After the 30 days the data is permanently deleted or made
anonymous. Only content that also belongs to other people is kept in anonymous form:
- messages already delivered in direct chats and chats with pages stay with the people who received them, with the sender shown as "Deleted user"; in groups, the content of your messages is deleted;
- content you shared with the family group stays with the group;
- the recipes you published on the Public shelf that are visible stay, with their photos, without your name and with the author shown as “Deleted user”; those you had hidden in the privacy settings are withdrawn; the ratings you gave to other people's recipes are deleted (the counters stay as they were) and the publishing consent is deleted;
- reviews you wrote stay, with the author shown as "Deleted user".
- Professionals: if you are a client of a professional, the record they keep in their address book remains under their responsibility, as an independent controller; on deletion it is unlinked from your account. The training plans and meal plans they assigned to you are deleted.
- Orders with businesses: address, doorbell name, phone and delivery notes are deleted 30 days after the order is closed, allergies and notes on dishes after 90 days.
- Access and security logs: 180 days.
- Reports and moderation measures concerning you: kept in pseudonymised form for 12 months after your account is deleted, to prevent repeated abuse (legitimate interest), then deleted.
- Withdrawn public recipes (by you, by our staff, or through account deletion): the public copy, its photos, the ratings received and the closed reports about it are permanently deleted 30 days after the withdrawal; a recipe with a report still open stays until our staff closes it. Your personal recipe and the copies saved by others remain.
- Reports and suspensions linked to public recipes: reports you sent, once closed, and publishing suspensions are kept in pseudonymised form for 12 months after the account is deleted, then deleted; reports about one of your recipes that stays on the shelf remain for as long as the recipe does, without your name.
- Per-user usage analytics (which modules you use on each day): 13 months, after which only anonymous aggregates remain; they are deleted when your account is permanently deleted.
- Cycle data: until you delete it, which is permanent.
- Consent-based data: until consent is withdrawn.
- Consent register: 10 years from the deletion of your account, in order to demonstrate compliance under Art. 7(1) GDPR.
- Data needed for tax obligations: for the periods prescribed by law.